We all know what a stressful environment the kitchen can be and I have, personally, witnessed some examples of rage in the workplace. It goes without saying that a positive atmosphere can only lead to staff retention and recruitment success. Given the current climate surely this is of vital importance. We need to have a happy ship to continue successfully.
In my time in hospitality I have had some experience of a stressful kitchen atmosphere. It’s a situation which needs to be dealt with and managed as a matter of urgency if you are to prevent a crisis. It may not always be the most positive outcome for some individuals but you always need to protect your workforce and create as positive environment as possible.
It’s time to move on from all physical and verbal abuse in the workplace and it’s up to you to manage your own anger and those around you.
When Anger Strikes:
- Take time out, even if it’s just for a few seconds
- Take several deep breaths.
- Repeat a calming word or phrase in your mind, such as "relax" or "stay calm."
- Slowly count to 10.
- Avoid tensing up your muscles. As soon as you can, close your eyes and consciously think to unclench your jaw and loosen your muscles.
Avoid anger as much as possible. This doesn't mean suppress your feelings, but rather improve your outlook on yourself and life so there are fewer situations in which you would become angry.
Think about your anger and determine if it really makes sense given the situation. If someone makes an error it needs dealing with but not in a moment of anger – in a positive way.
Control your physical response to anger by doing constructive things, such as exercising, getting enough sleep and avoiding alcohol. The healthier you are, the more likely you are to respond appropriately to situations. Not all anger situations are work related but many can be tackled outside work.
Let go of unmanageable anger. Many situations will be out of your control, so it is important to let go of this type of anger. Ask yourself, "Can I resolve whatever it is that's causing this anger?" If you can't, then you need to let it go.
If you feel anger and are having a difficult time dealing with it, your organisation should have someone in place who can advise you and help manage a situation.
About Barry Hancox
Barry Hancox has spent over 40 years working in the hospitality industry. He was a House Manager at Duke’s Hotel in St James’s before relocating to the Cotswolds nearly 30 years ago to the Lygon Arms Hotel.
Since leaving The Lygon 15 years ago, Barry has owned and run two restaurants, and played a role in the launch of several delis and food retail outlets in the Cotswolds as a consultant.
Barry's interest in mental health issues has grown in recent years, particularly within the hospitality industry. He is a qualified Mental Health First Aider and he volunteers regularly with Springfield Mind.
